Marcus Cicero once said, “The safety of the people shall be the highest law”. The Government of Punjab is sincerely trying to maintain law & order in the state thus new efforts for the safety of citizens and stopping crimes are taken regularly. It is often said that law in India is very strong but it lacks severely when it comes to implementation and supervision of the set laws. One such effort of the Punjab govt is the helpline ‘Dial 181’.
What is 181 helpline?
It is a joint effort of Punjab Government & Punjab Police to curb criminal activities in the state. It is a grievance redressal system that addresses general public issues round-the-clock. It provides assistance to different citizens like Women, Children, Senior Citizens, and NRIs, & even those who feel their grievance was neglected by police.
The Anonymity Clause
The efforts of the Punjab Police have always been towards making people report the wrongdoings in the society. It is often seen that major reason for being reluctant among commoners is disclosing their identity. You can remain totally anonymous while registering your concern – no questions will be asked about your whereabouts.
Time Clause
Government promises that result will be given within the 24 hours time frame. Even cases with major investigation requirements will be worked on within a week. And regular updates will be given to the concerned person or complainant.
Counselling
It is often seen that people are hesitant in opening up in front of police officials. And there are stress issues with victims & witnesses which require counselling. Thus understanding this need Punjab Police also caters this concern by providing professional psychologists and counsellors 24X7.
Contact
It provides multiple modes of contact for citizens who want to report an issue. Also in order to keep a tab on your registered complain, you can get in touch with multiple contact points like email, fax, call, online form etc.
Non Police Layer
It is like trained personnel with no police background available for easy communication between the police and public. It inspires common people to come up fearlessly to file a complaint or share any type of concern. It actually removes the physical contact between police and public.
A feedback forum
It also acts as a feedback forum by the public for the ongoing police investigations, completed cases and any sort of concern people have with Punjab Police. Complainant gets a call back from the 181 helpline after the case is solved. And the feedback system is through the non-police interface making it even more authentic in nature for the common citizens.
The 181 helpline has revolutionized the police-public communication and has changed the whole outlook. If you still have any queries related to 181 helpline, all your questions will be answered here. Just go through these FAQs to get answers to all your queries.
